About us

We deliver our water and wastewater services in a way that generates long-term value for a range of stakeholders.

Our purpose

Our strategic priorities

Our reporting methodology

Why we are here

Providing great water for a stronger, greener and healthier North West

This drives us to deliver our services in an environmentally sustainable, economically beneficial, and socially responsible manner and create sustainable long-term value for all. Active engagement and strong constructive relationships help us understand and respond to the things that matter most to our stakeholders.

How we deliver our purpose

Our strategy to enable delivery of our purpose has six priorities:

  • Improve our rivers
  • Create a greener future
  • Provide a safe and great place to work
  • Deliver great service for all our customers
  • Spend customers’ money wisely
  • Contribute to our communities

Our purpose highlights how environmental, social and governance (ESG) considerations are integral to everything we do. Each step in our water cycle and every aspect of our activities is aligned with delivering our purpose, and this is what drives us to create value for all of our stakeholders.

WHAT WE WANT TO ACHIEVE

Our purpose and strategy are intrinsically linked to ESG

We have taken the opportunity to refresh our purpose and strategy as we look ahead and mobilise for the next investment period between 2025 and 2030.

We engaged with stakeholders and colleagues to define six strategic priorities and expand our purpose, to ensure our ambitions are clearly defined and targeted at the company we want and need to be.

In doing so, it has become even clearer how strongly environmental, social and governance (ESG) matters are integrated into the way we approach our business and the way we monitor our performance – everything aligns under the stronger, greener and healthier ambitions within our purpose.

It shows the link between our purpose and the UN Sustainable Development Goals (SDGs) that we contribute towards.

Our metrics and targets, including our operational key performance indicators (KPIs), are linked to ESG and aligned to the stronger-greener-healthier elements of our purpose, with clear links to our strategic priorities.